Hello,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Gold-filled jewelry is known for its durability and resistance to tarnish under normal wear. However, certain factors such as skin pH, exposure to chemicals (lotions, perfumes, etc.), or improper storage can affect how the material reacts over time.
We invite you to check our care guide here to help maintain your gold-filled piece:
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How to clean gold-filled jewelry
If you believe there’s a manufacturing issue, please don’t hesitate to reach out to our customer service with photos. We’ll be happy to investigate and offer a solution.